About us

Clear, practical support for complex behaviour in care services

ClearMind Care Consultancy was built to help services facing behaviour that feels unpredictable, high-pressure, difficult to manage, or at risk of escalating further.

We focus on behaviour, care planning, staff confidence and practical implementation, so services leave with clearer direction, not just theory.

Professional training session with staff in a classroom setting

What we do

We provide behaviour support, dementia-focused training, consultancy and service improvement support for care providers. Our work is designed for real care environments and practical day-to-day use.

Support can be delivered on-site or remotely, depending on the needs of the organisation and the nature of the work.

What makes us different

We focus on behaviour, not generic training alone
We link learning directly to real cases and real care environments
We produce practical outputs teams can actually use
We support implementation, not just recommendations
We keep the work grounded, person-centred and realistic

Our approach

Practical, collaborative and built for the real world

We work alongside providers to understand what is actually happening, what staff are dealing with, what is getting in the way, and what needs to change.

That means clearer formulations, stronger care plans, more confident staff responses, and a more structured route forward for the service.

No unrealistic promises

Honest support, not big claims

We do not promise to fix every situation overnight. Outcomes depend on the complexity of the case, staff consistency, leadership support and follow-through.

What we do provide is clarity, structure and practical strategies that make difficult situations easier to understand and manage.

Leadership team

The people behind ClearMind

Keith Hallard

Director, Registered Mental Health Nurse, Independent Prescriber, Dementia & Behaviour Specialist

Responsible for service delivery, behavioural formulation, bespoke training, behaviour support, training design and training delivery.

Keith has worked in health and social care since 2008, across care homes, domiciliary care, learning disability services, inpatient and community mental health services, and older adult and dementia services. He qualified as a Registered Mental Health Nurse in 2019 and as an Independent Nurse Prescriber in 2025, with a focus on behavioural approaches and reducing reliance on medication in dementia care.

Terry Probert

Director, Training, Compliance & Technical Development

Responsible for technical development, training design, training delivery, project management, service improvement and CQC readiness support.

Terry has a background in training, quality and compliance, and project management. He has worked as a pathways trainer within NHS 111, delivering training for both 111 and 999 services, alongside experience in auditing, service improvement and technical development.

Zoe Hallard

Director, Registered Mental Health Nurse, Dementia Care, Training & Service Support

Responsible for governance support, training design and training delivery.

Zoe has worked in health and social care since the age of 18, across care homes, nursing homes, domiciliary care, learning disability services and mental health services. She qualified as a Registered Mental Health Nurse in 2025.

Stacey Vickers

Director, Registered Mental Health Nurse, Dementia Care, Training & Service Support

Responsible for governance support, training design and training delivery.

Stacey has extensive experience across learning disability services, mental health services and older adult and dementia care. She qualified as a Registered Mental Health Nurse in 2019.

How we work

Support backed by practical systems

Our consultancy is supported by structured tools for audits, care planning, policy development and training oversight, helping us give providers more than advice alone.

That means clearer outputs, more consistency, and a stronger link between advice, implementation and improvement.

Why clients value this

Useful outputs, not just conversation

Services leave with something practical to use, whether that is a stronger care plan, clearer priorities, better governance documents or a more structured route forward.

See how we work

Need support with a current situation?

Start with a free consultation and we will help you work out the clearest next step for your service.

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