01
Review the case
We look at records, incidents, routines, patterns, likely triggers, current strategies and how staff are responding now.
Behaviour support
When one resident is destabilising the service, you need more than generic advice
Our Behaviour Support Package helps services understand what is driving distress or challenging behaviour, put a practical plan in place, and improve staff confidence around the resident.
This is built for repeated incidents, resistive care, aggression, agitation, sexual disinhibition or other situations where the team feels stuck.
Best fit for
Services dealing with one or more of these problems
- Repeated aggression, agitation or distress
- Resistive care during personal care, routines or transitions
- Staff inconsistency making things worse
- Pressure around placement stability or family concern
- Over-reliance on medication-first or reactive approaches
What you get
A clear process, not a vague opinion
- Review of care records, incidents and patterns
- Behavioural formulation to explain likely drivers
- Positive behaviour care plan with practical staff guidance
- Targeted support to improve confidence and consistency
- Advice on embedding the plan into day-to-day care
How the package works
From repeated incidents to a clearer route forward
The aim is simple, understand the person properly, make sense of the behaviour, and give staff something useful to work from.
02
Build formulation
We pull the information together into a behavioural understanding that actually explains what may be driving the behaviour.
03
Create the plan
We produce a positive behaviour care plan with proactive strategies, clear staff responses and practical de-escalation guidance.
04
Support staff
We help the team understand the plan so responses become more confident, more consistent and less reactive.
What this often feels like before support
- “We know this resident is distressed, but nobody can explain why.”
- “Different staff are doing different things.”
- “The care plan sounds fine, but it is not helping on shift.”
- “Every incident feels like a fresh crisis.”
What better can look like
- Staff understand the likely drivers of behaviour
- Responses become more consistent across the team
- The care plan gives clear practical direction
- Managers have a clearer route for review and follow-through
Linked training model
Can also be built through a structured BPSD training pathway
Our four-module BPSD pathway can be delivered so staff work with a real resident example across the programme and build towards a draft positive behaviour care plan.
- Module 1, choose the resident and reframe behaviour
- Modules 2 and 3, build understanding, patterns and formulation
- Module 4, complete a practical care planning exercise
What you walk away with
Clear outputs
- Structured case review
- Behavioural formulation summary
- Positive behaviour care plan
- Practical staff guidance
- Recommendations for implementation and review
Free consultation
Bring us the resident you are most worried about
We can help you work out whether a behaviour support package is the right next step and what that support should include.